How my journey began

Transitioning from Taipei's bustling media industry to London's dynamic financial sector and later to the technology hub of Seattle has been nothing short of an exhilarating journey through life's twists and turns.

My path into Product Management, much like an adventure novel, has been marked by unexpected challenges, trials, and transformative changes. Yet, amidst the unpredictable terrain, I've relished every moment of learning and growth.

With over a decade of navigating diverse terrains across digital agencies, strategy consultancies, financial institutions, and software engineering firms, I've honed my expertise in maneuvering through the complexities of both B2B and B2C product landscapes. My journey has led me to collaborate with global clients in the financial services sector as well as emerging challenger brands in FinTech, Energy, and NGO realms.

At the helm, my leadership style is defined by an unwavering commitment to customer-centricity and a passion for empowering teams. I thrive on orchestrating cross-functional and cross-geographical collaborations, propelling forward the frontiers of product excellence and fostering a culture of innovation.

A hallmark of my success lies in my ability to align product development efforts with overarching business goals and product strategies. Through adeptly leading and managing international, cross-functional teams, I've facilitated the seamless execution of ambitious projects and the realization of business outcomes for the product teams I've led.

Reflecting on my journey, I've distilled three core qualities that not only shape my approach to product strategy and management but also inform my problem-solving methodology and shape my worldview. I’ve shared my latest thoughts and approaches to product strategy and management on my Medium.

What People Are Saying About Working with Me

  • Caroline M, Director of Digital Advice & Guidance

    “

    Richil provided a high level of energy to the role, an innovative thinker, who brings vast expertise and professionalism in her application of any tasks. I would welcome working with her again in the future.

    ”

  • Phil E, Senior Manager, Lloyds Banking Group

    “

    I would recommend Richil. She provides a really strong customer view and is excellent at articulating value propositions and what a business should do to differentiate themselves from product experience

    ”

  • Hong G, Associate UX Director

    “

    Richil is a creative thinker who cares deeply about people.

    I was always impressed with her passion for customer experience, dedication, highest quality of delivery, the holistic approach and the ability to understand the problem by asking the right questions.

    ”

  • Tevi T, Strategy Director, Rehab AI Studio

    “

    To say Richil is customer-centric too easily simplifies the expertise and detail oriented approach she gives to understanding the problem and need she is trying to solve/cater for from the customers perspective. It was brilliant working with her and I am happy to say that she is an absolute asset for any team and company.

    ”

Like a seasoned sailor navigating through turbulent seas, being able to adapt, reflect, and move quickly helps me navigate the rapidly changing and unpredictable currents in life and in product.

The innate curiosity and fearless attitude within me have enabled me to change direction and take on new challenges in both life and my career path several times. I see my adaptability, resilience, and audacity as forever being my strongest assets, crucial for me to continue sailing forward.