Combining Social Consciousness, Customer Value, and Business Acumen into day to day Product Management.
Projects I'm proud of from the past and present.
Here are a few selected projects I'm proud of leading or being part of.
The list isn't in chronological order, but it's based on their importance to me.
Mobility as a Service – Social Venture from zero to one
In Africa's challenging logistics landscape, where unreliable transportation methods hinder economic growth, OX began with a grand vision to revolutionize goods movement with its purpose-built electric truck designed to navigate extreme terrains. This case study delves into the collaborative efforts between OX and the team I led at Endava, showcasing how technology can reshape the future of logistics and empower local communities in emerging markets.
Green Energy Data Platform for UK Energy Market
Headed the development of a data platform for a key player in the UK energy sector, supporting the transition towards the UK's net-zero emissions goal. I managed a cross-functional, cross-country team that delivered the MVP in 12 months. The data platform displays energy data in a visually compelling way to key industry players and demonstrates the future potential of transforming how the UK energy industry could use and interpret data to facilitate better planning for sustainable energy sources.
Begin Investment Journeys with Confidence
In response to the intensifying competition in retail banking, Lloyds Banking Group (LBG) undertook a digital transformation to meet the evolving needs of its expansive UK customer base (30+ million). In my role as Lead Product Owner at LBG's Innovation Lab in London, I managed both internal and external teams, steering the Direct-to-Consumer initiative from inception to execution. This initiative has resulted in significant enhancement of LBG's digital investment experience, aligning it more closely with customer expectations.
Global Learning Platform for Digital Skills Seekers
In today's digital economy, a significant disparity exists between the skills job seekers possess and those demanded by employers, particularly in regions with limited access to quality education and career support. As Platform Strategy Lead at Rehab, a digital innovation agency in London, I drove a collaborative project with a top technology firm aiming to equip digital skill seekers and aspiring entrepreneurs with the necessary skills, knowledge, and resources to succeed in the digital age.
Tech for Good Hackathons for People Living with Cancer and Their Caregivers
Organized and hosted hackathons that bring healthcare professionals and patients together to create solutions with designers and developers, addressing challenges for people living with cancer and their caregivers.
A bit about me
Moving from Taipei's media industry to London's financial sector and later to Seattle reflects life's twists and turns. My journey into Product Management, like many others, hasn't been linear; it's been marked by challenges, trials, errors, and unexpected changes. However, I've enjoyed the learnings and growth opportunities along the way.
Looking back, I've identified three core qualities that not only influence my approach to product strategy and product management but also how I problem-solve and shape my perspective on the world.
My Approach to Product Management
Social consciousness integral from start
I advocate for considering the societal and environmental impact of products from the outset. Having led collaborative projects with social ventures and nonprofits, I emphasize the importance of social awareness for product and business leaders.
Customer Value as North Star
Customer value guides my product strategy. I challenge my team to exceed expectations, enriching customer experiences with every interaction. This ensures that each feature and innovation adds tangible value to our customers and users we want to serve and delight.
Business Acumen Drives Success
With new responsibilities in team management, P&L ownership, and program management, I've refined my business acumen. I prioritize aligning product decisions with organization's business model and financial objectives for sustained long-term success and growth.